How to reach us.

Email hello@ouraria.com. A real person replies within one business day. If it’s urgent and concerns billing, say so in the subject line.

For things you might write to us about — an account that won’t sign in, a charge that didn’t take, a memory you can’t find, a conversation that went somewhere it shouldn’t have — we want to hear from you. Including the email address on your account and a rough time of the issue helps us find what happened quickly.

When a reply wasn’t as good as it might have been.

Sometimes a companion will miss what you meant, or answer in a way that doesn’t sit right. We want to know — those moments are how she gets better. Open Settings (the gear at the bottom of the screen on your phone, or Account here) and use Report a problem. Tell us roughly when it happened and what she said, in your own words. That lets us look up what went on at our end that day and see exactly what she did — and, when it was her fault, mend it.